Mike Smith
Here’s everything you need to know about Channel 5 and its official streaming service, now branded as 5 (formerly known as My5).
What is Channel 5’s streaming service?
Channel 5’s streaming platform, simply called 5, brings together all of the network’s channels—Channel 5, 5STAR, 5USA, 5ACTION, and 5SELECT—under one free, ad-supported app and website. It allows you to stream live TV, catch up on missed episodes, or explore box sets and exclusive online programmes. The service rebranded from My5 to 5 in 2025.
How do I sign up for a free 5 account?
You can sign up for a free 5 account in just a few steps:
- Visit channel5.com or open the 5 app on your device.
- Click Sign In / Create Account.
- Enter your full name, email address, date of birth, a UK postcode, and create a password.
- Verify your email address and log in to start watching.
- If you’re using a Smart TV or streaming stick, you may need to visit activate.channel5.com and enter the code shown on your screen.
Once completed, you’ll have full access to Channel 5’s on-demand shows and live channels.
Is Channel 5 free to use?
Yes. Channel 5’s streaming platform is completely free to use within the United Kingdom. The service is funded through advertising, so you don’t need a paid subscription. You can watch live TV, catch up on missed episodes, or enjoy box sets without paying a penny.
Unlike some UK networks, Channel 5 does not currently offer an ad-free premium subscription tier.
Do I need a TV licence to watch Channel 5?
You need a valid UK TV licence to watch Channel 5’s live broadcast streams online or through traditional television. However, you don’t need a licence to watch on-demand programmes that have already aired. This rule applies across all Channel 5 platforms, including its app and website.
In which countries is Channel 5 available?
Channel 5’s streaming service is officially available only in the United Kingdom. Due to broadcasting rights and content licensing restrictions, access is blocked outside the UK. Users attempting to watch from other countries will see a “content not available” message.
Which devices are supported for Channel 5 streaming?
Channel 5’s app and streaming service are available across a wide range of devices, including:
- Smart TVs: Samsung (2017 and later), LG (webOS 3.0+), Sony Android TVs, Roku TVs, and Freeview Play models.
- Streaming devices: Amazon Fire TV, Apple TV, NOW, Roku, and Freesat.
- Mobile & Tablets: iPhones and iPads (iOS 13+), Android devices (version 8.0+).
- Web browsers: Chrome, Safari, Edge, and Firefox
- Game consoles: PlayStation 4.
Can I watch Channel 5 live online?
Yes. You can stream Channel 5, 5STAR, 5USA, 5ACTION, and 5SELECT live from the official website or app. Simply log in to your account and select the “Live TV” section. Keep in mind that a TV licence is required to watch live channels.
Can I download programmes to watch offline?
No, Channel 5 currently does not offer an offline download feature. You’ll need an internet connection to stream programmes on all supported devices.
How many devices can I use with one account?
You can log into your Channel 5 account on multiple devices, but simultaneous streaming is typically limited to two devices at the same time. This means you can watch on a phone while another family member streams on a Smart TV without issues.
What should I do if I experience buffering or playback issues?
If you encounter lag or buffering, try the following troubleshooting steps:
- Ensure your internet speed meets at least 5–10 Mbps for HD streaming.
- Restart your router or device.
- Clear the cache of the 5 app or your web browser.
- Make sure you’re running the latest version of the app.
Can I use subtitles or audio description on Channel 5?
Yes. Channel 5 provides subtitles for most on-demand programmes and live broadcasts. Audio description (AD) is also available for a growing selection of shows, especially on flagship titles and popular dramas. You can turn these features on or off through the playback settings.
Does Channel 5 have parental controls?
Yes. You can set a Parental Control PIN to restrict access to age-sensitive programmes. This feature is available in your account settings and works across all linked devices. The PIN can be reset anytime if forgotten.
Why has a programme been removed from 5?
Programme availability depends on licensing rights between Channel 5 and the production companies. Some shows are available for 30 days after broadcast, while others may remain for several months. Once the licence expires, the title will automatically be removed from the platform.
How do I contact Channel 5 customer support?
If you need help or want to share feedback, you can reach Channel 5 using the following methods:
- Online Form: Available at the bottom of the Channel 5 Help page.
- Email: viewerenquiries@channel5.com
- Phone: 020 3580 3600 (Monday–Friday, 9am–5pm UK time)
- Mail: Channel 5 Broadcasting Ltd., 17–29 Hawley Crescent, Camden Town, London NW1 8TT
What accessibility and closed-caption options are offered?
Channel 5 prioritizes accessibility across its programming. Most shows include subtitles, and many offer sign language or audio-described versions. Subtitles can be activated through the playback settings menu on the app, website, or TV device.
Can I use Channel 5 without creating an account?
You can browse available programmes without signing in, but to watch full episodes, set up favourites, or resume playback across devices, you’ll need a free Channel 5 account.
Why do I see ads even during replays?
Because Channel 5 is funded by advertising, you’ll see short ad breaks before and during programmes. These ads help keep the platform free to watch. Some live broadcasts may also include pre-roll ads that cannot be skipped.
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