Stan Frequently Asked Questions and Answers

Here’s everything you need to know about Stan, Australia’s home-grown streaming platform that combines local favorites, global hits, and exclusive originals.

What is Stan?

Stan is an Australian subscription-based streaming service that offers a wide range of TV series, movies, kids’ content, and Stan Originals. It also includes an optional add-on called Stan Sport, which features live and on-demand coverage of sports such as rugby, tennis, and motorsport. Stan operates entirely within Australia and is owned by Nine Entertainment.

Where is Stan available?

Stan is officially available only in Australia. Due to licensing restrictions, its streaming library cannot be accessed outside the country.

How do I sign up for Stan?

You can create a Stan account in a few steps:

1. Visit stan.com.au or open the Stan app on a compatible device.
2. Click signup.
3. Choose your preferred plan (Standard, Premium, etc.) and optionally add Stan Sport.
4. Enter your name, email, and password.
5. Provide payment details.

What plans does Stan offer?

Stan offers several tiers, each differing by video quality and the number of simultaneous streams:

• Basic Plan – Streams in SD on one device at a time.
• Standard Plan – Streams in HD on up to three devices simultaneously.
• Premium Plan – Streams in 4K Ultra HD on up to four devices simultaneously.

You can add Stan Sport to any plan for an additional monthly fee. Each plan can be changed or canceled at any time in your account settings.

What is Stan Sport?

Stan Sport is an optional add-on providing live and on-demand coverage of popular sports. It includes events such as the UEFA Champions League, Rugby Championship, Australian Open, Wimbledon, and more. Subscribers can watch full matches, highlights, and mini replays in HD or 4K depending on the event.

Which devices can I use to watch Stan?

Stan supports a wide range of devices. Here’s the full list:

• Smart TVs: Samsung (2015+), LG webOS, Sony Android TVs, Hisense, Panasonic, and TCL.
• Streaming devices: Apple TV, Amazon Fire TV, Chromecast with Google TV, Telstra TV, Fetch TV, and Roku.
• Game consoles: PlayStation 4, PlayStation 5, Xbox One, Xbox Series X/S.
• Computers: Windows PCs and Mac via Chrome, Safari, Edge, or Firefox browsers.
• Mobile & tablets: iPhone and iPad (iOS 13+), Android phones and tablets (Android 8.0+).

What internet speed do I need?

Stan adjusts video quality automatically based on your connection. However, recommended minimum speeds are:

• SD: 2–3 Mbps
• HD: 5–10 Mbps
• 4K Ultra HD: 15–25 Mbps

For the best performance, connect your Smart TV or streaming box using Ethernet or a strong Wi-Fi signal.

Can I download shows and movies?

Yes, you can download selected titles on mobile and tablet devices through the Stan app. Downloaded content can be viewed offline for a limited time. The number of downloadable titles depends on your plan and device storage capacity.

Can I watch Stan on multiple devices at once?

Yes. The number of concurrent streams depends on your plan:

• Basic Plan: 1 screen
• Standard Plan: 3 screens
• Premium Plan: 4 screens

Downloads on mobile devices do not count as active streams.

What resolution does Stan support?

Stan offers the following playback resolutions:

• SD (Standard Definition) on Basic plan
• HD (High Definition) on Standard plan
• 4K Ultra HD on Premium plan

HDR (High Dynamic Range) is available for select titles on compatible devices.

What is the difference between Stan and Stan Sport?

Stan provides movies, series, documentaries, and kids’ content, while Stan Sport exclusively focuses on live and on-demand sports. You need a Stan base plan to activate the Stan Sport add-on.

Does Stan offer subtitles or audio descriptions?

Yes. Most Stan titles include English subtitles or closed captions, and an increasing number of programs support audio description. Subtitles can be toggled on or off in the player settings.

How do I fix buffering or playback problems?

If you experience lag or buffering:

1. Check your internet connection speed.
2. Restart your device or router.
3. Update the Stan app or clear its cache.
4. Lower your video quality setting temporarily.
5. Try switching from Wi-Fi to a wired connection if possible.

If the issue continues, visit the Help section on Stan’s website for detailed troubleshooting.

Does Stan have parental controls?

Yes. Stan lets you create Kids profiles and apply PIN-protected parental controls. You can restrict mature-rated content and manage viewing based on Australia’s classification system (G, PG, M, MA15+, R18+).

How do I change or cancel my Stan subscription?

To manage your account:

1. Log in at stan.com.au.
2. Go to Manage Account.
3. Select Change Plan or Cancel Subscription.
   Your access will remain active until the end of your current billing period.

How much data does Stan use?

Approximate data usage per hour:

• SD: 1 GB
• HD: 3 GB
• 4K: 7 GB

You can reduce usage by choosing lower quality in settings or using Wi-Fi instead of mobile data.

Why do some shows disappear from Stan?

Content availability depends on licensing agreements. When rights expire, titles are removed. New and returning shows are added frequently, so your “My List” may update over time as rights rotate.

Does Stan offer a free trial?

No, Stan no longer offers a free trial to new subscribers. You’ll need to choose a plan and add payment details to start streaming immediately.

How do I contact Stan support?

You can contact Stan customer support through the Help Center at help.stan.com.au for chat-based assistance and troubleshooting articles. Support is available daily, including weekends and holidays.

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