9Now Frequently Asked Questions and Answers

Here’s everything you need to know about 9Now, Australia’s free streaming service from the Nine Network — home to hit TV shows, live sports, news, reality series, and entertainment.

What is 9Now?

9Now is Australia’s free video-on-demand and live-streaming service operated by the Nine Network. It gives viewers access to programs from Channel 9, 9Gem, 9Go!, 9Life, and 9Rush — including entertainment, drama, lifestyle, sport, and news content. The service lets you watch live TV, stream full episodes on demand, and explore exclusive catch-up programming, all for free with ads.

Where is 9Now available?

9Now is available only within Australia due to licensing restrictions. You can access it on free-to-air television and online via the 9Now website (9now.com.au) or the official 9Now app.

What channels are part of 9Now?

9Now brings together all Nine Network broadcast channels in one place:

• Channel 9 – Main entertainment and news channel.
• 9Gem – Sports, British dramas, and classic films.
• 9Go! – Youth-oriented comedies and reality content.
• 9Life – Lifestyle, renovation, cooking, and travel.
• 9Rush – Action, adventure, and factual programs.

You can stream each channel live or on demand after broadcast.

How do I sign up for 9Now?

To stream on 9Now, you’ll need a free Nine account:

1. Go to 9now.com.au or open the 9Now app.
2. Click Sign Up / Create Account.
3. Enter your name, email, password, year of birth, and postcode.
4. Confirm your registration via the verification email.
5. Once verified, sign in and start streaming instantly.

Does it cost anything to watch 9Now?

No. 9Now is 100 percent free and supported by advertisements. There are no subscription tiers, premium upgrades, or hidden charges.

What type of content does 9Now offer?

9Now’s catalogue includes a mix of local and international programming:

• Reality TV: The Block, Married at First Sight Australia, LEGO Masters, Love Island Australia.
• Drama: Underbelly, Doctor Doctor, Informer 3838, Amazing Grace.
• News & Current Affairs: 9News, A Current Affair, 60 Minutes.
• Sport: NRL Live, Australian Open Tennis, Cricket Australia matches.
• Lifestyle: Travel Guides, RBT, The Gardening Australia Specials, Bondi Vet.
• Kids & Family: 9Go! and 9Now Kids sections featuring child-friendly content.

Can I watch live TV on 9Now?

Yes. 9Now streams live broadcasts of all Nine channels in real time, including news, entertainment, and major sports events such as the NRL and Australian Open.

Which devices are compatible with 9Now?

9Now supports most modern connected devices, including:

• Smart TVs: Samsung (2017+), LG webOS, Sony Android TV, Hisense, TCL, Panasonic.
• Streaming devices: Apple TV, Chromecast, Telstra TV, Fetch TV, Amazon Fire TV, Foxtel iQ.
• Consoles: PlayStation 4, PlayStation 5, Xbox One, Xbox Series X|S.
• Computers: Windows and macOS browsers (Chrome, Edge, Safari, Firefox).
• Mobile & Tablets: iPhone and iPad (iOS 13 or later) and Android devices (Android 8 or later).

For the complete, regularly updated list, visit the official 9Now Ways to Watch page.

Can I download programs for offline viewing?

No. 9Now does not offer offline downloads. An internet connection is required to stream all live and on-demand content.

What video quality does 9Now support?

Most 9Now programs stream in HD (720p), and some content reaches 1080p HD depending on device capability and connection speed. Ultra HD or 4K streaming is not supported at this time.

Are subtitles or closed captions available?

Yes. Closed captions are available on most on-demand shows and live programs. To turn captions on or off, use the playback settings on your device or browser.

Does 9Now have parental controls?

9Now displays content classifications (G, PG, M, MA15+) before playback. However, the platform itself does not include dedicated parental-control PINs. Parents can use built-in Smart TV or device restrictions to manage what children can access.

How many devices can I use at once?

You can sign in on several devices, but 9Now does not officially guarantee multiple concurrent streams. In most cases, users can stream on one device at a time to ensure stable playback.

Does 9Now support casting or AirPlay?

Yes. 9Now supports both Chromecast and Apple AirPlay, allowing you to cast shows or live channels from your mobile or laptop directly to your TV.

How do I fix playback or buffering issues?

If your stream freezes or buffers:

• Confirm a stable internet connection (minimum 3 Mbps for HD).
• Restart your modem, router, or device.
• Update the 9Now app to the latest version.
• Clear your browser cache / app data.
• Lower video quality on slower networks.

How do I update or delete my 9Now account?

1. Sign in to your Nine account on the 9Now website.
2. Go to My Profile → Settings.
3. Edit your details or select Delete Account.
4. Confirm through the email verification prompt.

How do I contact 9Now support?

For technical support, sign-in help, or content questions, visit the 9Now Help Centre.
There you’ll find FAQs, device setup guides, and a contact form to reach Nine’s support team directly.

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