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Peacock Frequently Asked Questions and Answers

Peacock FAQs

Here’s everything you need to know about Peacock:

How do I sign up for Peacock?

You can sign up for Peacock by visiting peacocktv.com or downloading the Peacock app from your device’s app store. Select Sign Up, then choose a plan that suits your needs. You’ll be asked to enter your email, create a password, and provide a payment method if you select a paid plan. Once complete, you can start streaming instantly on any supported device.

What subscription plans does Peacock offer?

Here’s a detailed breakdown of what each option includes and how they differ:

Select Tier

  • Monthly price: US $7.99 (or US $79.99 annually) in the U.S.
  • Features: Access to key TV shows from NBC and Bravo plus a curated library of content; ad-supported (meaning commercials will play).
  • Purpose: Ideal for viewers who want a smaller, more affordable plan and are less interested in live sports or full film libraries.

Premium (Ad-Supported) Tier

  • Monthly price: Starting at US $10.99 (or US $109.99 annually) as of the latest pricing update.
  • Features: Full on-demand catalogue including thousands of movies and series, live events and sports broadcasts, and multiple Always-On channels. Commercials are included during playback.
  • Purpose: Suitable for viewers who want a broad content library and live sports/events but are comfortable with ads.

Premium Plus (Mostly Ad-Free) Tier

  • Monthly price: US $16.99 (or US $169.99 annually) in the U.S.
  • Features: All the content of the Premium plan with significantly fewer commercials, ability to download selected titles for offline viewing, and typically live streaming of your local NBC channel. Note: Some content (such as certain live events or channels) may still include ads due to licensing.
  • Purpose: Best for viewers who want a premium, near-ad-free experience with full advantages including downloads and live channel access.

Can I watch Peacock for free?

No, Peacock does not offer a free trial for its paid subscription plans. All Premium and Premium Plus content requires an active subscription to access. To watch Peacock’s full library of shows, movies, sports, and live events, you must sign up for one of its paid tiers — there is currently no free or trial version available.

What devices support Peacock?

Peacock is available on most major devices, making it easy to stream across TVs, mobile devices, and web browsers.

You can watch on smart TVs from Samsung (2017 and newer), LG (webOS 3.5+), Vizio SmartCast (2016+), and Hisense VIDAA (2021+). The app also works with streaming devices like Roku, Amazon Fire TV, Apple TV (HD or 4K), Chromecast, and Android TV boxes such as NVIDIA Shield.

On the go, you can stream via the Peacock app on Android (7.0 or later) and iOS (15 or later) phones or tablets. Peacock is also supported on PlayStation 4 & 5, Xbox One and Series X|S, and Xfinity Flex, Cox Contour, and Xumo Stream Box. For computers, use any modern browser such as Google Chrome, Safari, Edge, or Firefox.

How do I cancel my Peacock subscription?

You can cancel your subscription anytime by signing in to your account. Go to Plans & Payments → Change or Cancel Plan.

Can I download Peacock shows for offline viewing?

Yes. Peacock Premium Plus subscribers can download movies and shows for offline viewing on mobile devices. You’ll need the latest version of the app and sufficient storage space.

How many people can watch Peacock at once?

You can stream Peacock on up to three devices simultaneously under one account. If you reach this limit, you’ll see a message asking you to stop playback on another device before starting a new stream.

Does Peacock support 4K Ultra HD and Dolby Audio?

Yes. Many titles on Peacock are available in 4K Ultra HD with HDR10 and Dolby Digital 5.1 Audio. To experience the highest quality, use a compatible 4K TV or streaming device and a stable internet connection of at least 15 Mbps.

Does Peacock have live sports?

Yes. Peacock streams live sports including Premier League soccer, WWE events, NFL Sunday Night Football, Big Ten sports, and Olympic coverage. Live programming depends on your subscription plan—most major events require a Premium or Premium Plus plan.

Can I watch NBC shows on Peacock?

Absolutely. Peacock features next-day streaming of NBC’s most popular shows, such as The Voice, Law & Order, Saturday Night Live, and Chicago Fire. New episodes are added within 24 hours after their network broadcast.

Does Peacock have parental controls?

Yes. You can create Kids’ profiles with restricted access to age-appropriate content. Parental controls can be managed through Profile Settings → Parental Controls, where you can set a PIN and restrict mature content based on rating levels.

How do I fix buffering or playback issues?

If Peacock keeps buffering, check your internet speed (minimum 3 Mbps for HD, 15 Mbps for 4K). Restart your device, close background apps, or switch from Wi-Fi to a wired connection. Clearing the Peacock app cache or reinstalling it often resolves persistent playback problems.

Why can’t I sign in to Peacock?

Make sure you’re using the correct email address and password associated with your account. If you’ve forgotten your password, click Forgot Password? on the sign-in page to reset it. If you signed up via a third-party service (like Apple ID or Google), use that same login option.

How do I enable subtitles or closed captions?

While streaming, select the CC/Subtitles icon to turn on captions or change language preferences. Peacock supports multiple subtitle languages and closed-caption options across most devices.

How do I contact Peacock customer support?

You can reach Peacock Support through the Help Center. There you’ll find live chat options, troubleshooting guides, and billing assistance. You can also submit a support ticket if you encounter technical or account issues.

Where can I download the Peacock app?

You can download the Peacock app for free from the Apple App Store, Google Play Store, Roku Channel Store, Amazon App Store, or directly on smart TV app stores like LG Content Store and Samsung Smart Hub. Once installed, sign in to start streaming instantly.

In which countries is Peacock available?

Peacock is currently available only within the United States and in select U.S. territories. This includes American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. Outside of these regions, Peacock is not officially accessible because of content licensing restrictions.

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