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SBS On Demand Frequently Asked Questions and Answers

SBS On Demand FAQs

Here’s everything you need to know about SBS On Demand, Australia’s free streaming destination for global dramas, documentaries, news, sports, and multicultural entertainment.

What is SBS On Demand?

SBS On Demand is a free Australian streaming service operated by the Special Broadcasting Service (SBS). It provides access to thousands of hours of on-demand TV shows, movies, documentaries, news programs, and live events from Australia and around the world. The platform is ad-supported and completely free to use after creating an account.

Where is SBS On Demand available?

SBS On Demand is available exclusively in Australia. Due to content licensing agreements, streaming is geo-restricted to Australia.

How do I sign up for SBS On Demand?

Creating an SBS On Demand account is quick and free.
Here’s how to sign up:

  1. Visit sbs.com.au/ondemand or download the SBS On Demand app.
  2. Click Sign In / Create Account.
  3. Enter your email address, password, first name, year of birth, and postcode.
  4. Confirm your registration via the email verification link sent to your inbox.
  5. Log in and start watching instantly on any compatible device.

Does SBS On Demand cost anything?

No. SBS On Demand is 100% free to use. The service is supported by short ad breaks that appear before and during programs. There are no paid tiers, no subscriptions, and no hidden fees.

What content does SBS On Demand have?

SBS On Demand offers a diverse and globally focused catalogue including:

  • Acclaimed international dramas (The Handmaid’s Tale, Slow Horses, The Bridge, True Colours)
  • World movies from Europe, Asia, Latin America, and the Middle East
  • SBS Originals and Australian series
  • Documentaries and factual programs from BBC, National Geographic, and Arte
  • World news and current affairs from SBS World News, Dateline, and Insight
  • Sports and special events such as FIFA tournaments, Tour de France, and cycling classics

New titles are added weekly, and popular series often return for full seasons or box sets.

Does SBS On Demand have live TV?

Yes. SBS On Demand features live streaming channels, including SBS, SBS VICELAND, SBS World Movies, and NITV. You can watch these channels live through the app or website, in addition to on-demand programming.

Which devices are compatible with SBS On Demand?

SBS On Demand supports a wide range of devices, including:

  • Smart TVs: Samsung (2017+), LG webOS, Hisense, Sony Android TV, Panasonic, and TCL.
  • Streaming devices: Apple TV, Chromecast with Google TV, Amazon Fire TV, Fetch TV, Telstra TV, and Foxtel iQ (via apps).
  • Game consoles: PlayStation 4, PlayStation 5.
  • Computers: Any Windows PC or Mac via modern browsers like Chrome, Edge, Firefox, or Safari.
  • Mobile & tablets: iPhone, iPad (iOS 13+), Android phones and tablets (Android 8.0+).

All apps are available for free download from the App Store or Google Play Store.

What internet speed do I need for SBS On Demand?

For smooth streaming, SBS recommends the following minimum speeds:

  • SD quality: 3 Mbps
  • HD quality: 5–10 Mbps
  • Live streaming: 6 Mbps or higher

A stable broadband or Wi-Fi connection ensures uninterrupted playback and quicker buffering times.

Can I download shows or movies on SBS On Demand?

Currently, SBS On Demand does not offer offline downloads. All content must be streamed online. However, you can create a watchlist to save titles and resume them later on any logged-in device.

How many devices can I use at the same time?

You can be logged in to multiple devices, but SBS On Demand supports one active stream per account at a time. If another device begins streaming, the previous session may automatically stop.

What video quality does SBS On Demand support?

Most content streams in HD (720p or 1080p) depending on the title and device capabilities. Some older programs may only be available in standard definition (SD). SBS On Demand does not currently offer 4K Ultra HD streaming.

Does SBS On Demand have subtitles or audio descriptions?

Yes. Nearly all content on SBS On Demand includes English subtitles or closed captions, and many international programs include original language audio with English subtitles. Selected programs also feature audio description for visually impaired viewers, available on supported devices.

Does SBS On Demand offer parental controls?

Yes. SBS On Demand includes age-based content restrictions using Australia’s official classification ratings (G, PG, M, MA15+). You can enable a PIN lock to restrict mature content, or create a Kids profile for age-appropriate shows.

Why do titles leave SBS On Demand?

Like other streaming platforms, SBS On Demand licenses content for limited periods. When licensing agreements expire, titles are removed from the platform. New and returning series replace outgoing content regularly.

Can I watch SBS On Demand with ads removed?

No. Because the platform is free, SBS On Demand includes short advertising breaks that help fund programming and operations. Ads are typically brief and relevant to Australian audiences.

How do I fix playback or buffering issues?

If you’re experiencing playback problems, try these steps:

  1. Check your internet connection speed.
  2. Restart your modem/router and device.
  3. Update your SBS On Demand app to the latest version.
  4. Clear your browser cache (on desktop) or app cache (on mobile).
  5. Reduce video quality if using a slower connection.

How do I change or delete my SBS On Demand account?

You can update your personal details, password, or preferences anytime:

  1. Log in to sbs.com.au/ondemand.
  2. Go to My Account → Settings.
  3. To delete your account, select Delete Account and confirm via email verification.

Deleting your account permanently removes your watch history and saved lists.

How do I contact SBS On Demand support?

For assistance, visit the SBS Help Centre at help.sbs.com.au. You’ll find answers to common technical issues, accessibility help, and account support. You can also contact SBS through the on-site form or by phone during business hours.

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