Hulu Frequently Asked Questions and Answers

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Here’s everything you need to know about Hulu:

To sign up for Hulu, go to hulu.com or download the Hulu app on your device. Select Sign Up or Try It Free, choose the plan that suits your needs, create an account using your email and password, and enter your payment details. Once your account is active, you can start watching on any supported device.

What subscription plans does Hulu offer?

Here are all the plans:

1. Hulu Standalone Plans

Hulu (With Ads): Access the complete streaming library with limited commercial breaks. You can watch on multiple devices, enjoy content in up to 4K UHD, and even add premium networks or bundles.
Hulu (No Ads): Stream nearly all of Hulu’s library ad-free, with the option to download shows and movies for offline viewing on supported mobile devices. A few shows may still include short ads before or after playback due to content rights.
Hulu Student Plan: Eligible college students can sign up for a discounted plan with ads at a reduced monthly rate, offering full access to the on-demand library.

2. Hulu + Live TV Plans

These plans combine Hulu’s on-demand library with access to live TV channels, sports, and news. Subscribers also get Disney+ and ESPN Select included:

Hulu + Live TV (With Ads): Includes live and on-demand access to over 90 channels, plus the full Hulu, Disney+, and ESPN Select streaming libraries.
Hulu + Live TV (No Ads): Offers the same channels and live TV experience with ad-free Hulu and Disney+ streaming (live content still includes ads).

All Live TV plans include cloud DVR storage, allowing you to record and rewatch your favorite programs.

3. Disney+, Hulu, and ESPN Bundle Options

You can also choose bundle packages that combine Hulu with Disney+ and ESPN for one monthly price:

Disney+, Hulu (With Ads), and ESPN Select (With Ads)
Disney+, Hulu (No Ads), and ESPN Select (With Ads)

These bundles give you access to thousands of titles across all three services, from Hulu Originals and ESPN sports coverage to Disney’s extensive movie and series catalog.

4. Add-Ons

Subscribers can customize their Hulu experience with optional add-ons, including:

Premium Networks: HBO Max, Paramount+ with SHOWTIME, STARZ, and Cinemax
Live TV Add-Ons: Unlimited Screens, Sports Add-On, Entertainment Add-On, and Español Add-On
Extra Member Add-On: Lets you share your account with someone outside your household (available for eligible standalone and bundle plans)

Can I watch Hulu for free?

Yes — Hulu offers a free trial for new subscribers, allowing access to their on-demand library or Live TV plan before billing starts. Remember to cancel before the trial ends to avoid being charged.

What devices support Hulu?

Hulu works on most modern devices, including:

Smart TVs: Samsung, LG, Vizio, and Android TV models
Streaming players: Roku, Amazon Fire TV, Apple TV, and Chromecast
Mobile devices: iPhone, iPad, Android phones, and tablets
Computers: Web browsers such as Chrome, Safari, and Edge
Game consoles: PlayStation 4 and 5, Xbox One, Series X, and Series S

How many people can watch Hulu at the same time?

Hulu allows streaming on two devices simultaneously by default. If you have Hulu + Live TV, you can add the Unlimited Screens add-on, which lets you watch on as many devices as you want at home and up to three while traveling.

Can I download shows and movies for offline viewing on Hulu?

Yes. Hulu allows offline downloads on mobile devices for users with the No Ads or Hulu + Live TV (No Ads) plans. You can download titles on iOS, Android, or Fire tablets and watch without an internet connection for up to 30 days or 48 hours after playback begins.

Does Hulu support 4K Ultra HD and HDR streaming?

Yes. Many Hulu titles are available in 4K Ultra HD, HDR, and Dolby Vision. Supported devices include most 4K smart TVs, Apple TV (4K), Fire TV, Roku, and modern gaming consoles. A fast internet connection (at least 16 Mbps) is recommended for the best experience.

Hulu accounts are meant for use within one household, but you can create up to seven user profiles under a single account. Each profile gets personalized recommendations and watch history. Live TV subscribers can use the Unlimited Screens add-on for multiple household devices.

In which regions is Hulu available?

Hulu is currently available in the United States and certain U.S. territories, including Puerto Rico, Guam, and U.S. military bases, as well as in Japan. Internationally, Hulu’s original content is integrated into Disney+ with Hulu on Disney+ globally.

How do I change language or subtitles on Hulu?

While watching, select the Settings icon, then choose Audio and Subtitles. You can adjust language and subtitle preferences for each title, and Hulu will remember your choices for future playback.

How do I fix buffering or playback issues on Hulu?

If your stream buffers or freezes, check your internet connection speed, restart your router, and ensure no other apps are using bandwidth. Updating the Hulu app or restarting your device often resolves playback problems. For Live TV, verify your Home Network settings if streaming on multiple devices.

Does Hulu include parental controls?

Yes. Hulu allows you to create Kids profiles to limit access to age-appropriate content. Parents can set a PIN lock on adult profiles and filter programming by maturity ratings in Account Settings → Profiles.

Can I watch live sports or news on Hulu?

Yes. With Hulu + Live TV, you can stream live sports, breaking news, and local channels alongside Hulu’s on-demand content. The lineup includes ESPN, ABC, Fox Sports, and more, depending on your region and plan.

How do I cancel my Hulu subscription?

To cancel, go to your Account Settings on the Hulu website or app, select Manage Plan, and click Cancel Subscription. You’ll still have access until the end of your current billing cycle. If you subscribed through Apple, Roku, or another partner, cancel directly through that provider.

How do I contact Hulu customer support?

Visit the Hulu Help Center, where you can chat live with support, find troubleshooting guides, and access billing or technical assistance. You can also contact support through the app under Settings → Help.

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