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Sony LIV Frequently Asked Questions and Answers

Sony LIV FAQs

Here’s everything you need to know about Sony LIV — India’s premium streaming platform offering the best of Indian television, exclusive web originals, blockbuster films, live sports, and global entertainment.

What is Sony LIV?

Sony LIV is the official on-demand and live streaming platform of Sony Pictures Networks India. It brings together TV shows from Sony channels such as SET, SAB, Sony Marathi, Sony Aath, and Sony BBC Earth, along with Sony LIV Originals, live sports, kids’ content, and international titles.

What subscription plans does Sony LIV offer in India?

Sony LIV offers three main subscription tiers:

  • Mobile Only Plan (Yearly)
    This plan is perfect for users who stream mainly on smartphones or tablets. It supports only the Android and iOS apps and provides full access to Sony LIV Originals, TV shows, movies, kids’ programming, and live sports. You can stream on one device at a time, with video quality up to 720p HD and stereo sound. Subscribers can create up to five profiles and download shows or movies for offline viewing. The plan is mostly ad-free, except during live sports, live events, and interactive content.
  • LIV Premium Plan (Monthly)
    Designed for those who prefer a monthly subscription, this plan works across all platforms — mobile, web browsers, and Smart TVs. It gives access to everything on Sony LIV, including Sony TV channels, Originals, Indian and international movies, live tournaments, and kids’ shows. The plan supports one device at a time, allows up to five profiles, and offers up to 4K Ultra HD streaming with Dolby Atmos audio on compatible devices. Offline downloads are available, and the experience is ad-free except during sports and live events.
  • LIV Premium Plan (Yearly)
    This is the most comprehensive plan and is ideal for families or multiple users. It supports all platforms — mobile, desktop, and Smart TVs — and allows streaming on up to two devices simultaneously. Users get complete access to Sony LIV Originals, Sony TV channels, movies, live sports, international titles, and kids’ programming. Streaming quality goes up to 4K Ultra HD with Dolby Atmos sound where supported. Subscribers can create up to five user profiles, enjoy offline downloads, and watch ad-free except during live sports, events, and interactive content.

In which countries is Sony LIV available?

Sony LIV is an Indian streaming platform available in multiple countries, including India, Canada, Europe, the Middle East, the Indo-Pacific region, South Asia, and the United States. However, your subscription is only valid in the country where it was originally purchased and can only be renewed, managed, or billed through that specific regional version of Sony LIV.

How can I sign up or log in to Sony LIV?

To log in or sign up, you only need your mobile number. Here’s how it works:

  1. Open the Sony LIV app on your phone or visit www.sonyliv.com.
  2. Tap “Login / Sign Up” at the top right.
  3. Enter your mobile number and select “Continue.”
  4. You’ll receive a One-Time Password (OTP) via SMS.
  5. Enter the OTP to verify and complete the login.

What kind of content is available on Sony LIV?

Sony LIV offers one of the most diverse streaming catalogs in India, featuring:

  • Sony TV shows – Watch shows from Sony SET and SAB the same time they air on television.
  • Sony LIV Originals – Exclusive web series and movies produced by Sony LIV such as Scam 1992, Rocket Boys, Maharani, Undekhi, and Tanaav.
  • Live Sports – Stream cricket, football, tennis, UFC, and other international tournaments live.
  • Movies – Watch new Bollywood blockbusters, regional hits, and Hollywood films.
  • International Content – Access selected shows and films from major global studios.
  • Kids & Family – Explore cartoons, family movies, and educational content suitable for all ages.

What devices support Sony LIV?

Sony LIV is supported on a wide range of devices:

  • Smartphones and Tablets: Android (version 7.0 or above), iPhone, and iPad (iOS 15 or above).
  • Smart TVs: Android TV, Fire TV, Samsung Tizen, and LG WebOS.
  • Streaming Devices: Chromecast, Fire TV Stick, and Apple TV.
  • Web Browsers: Chrome, Safari, Edge, and Firefox (latest versions).
  • Game Consoles: PlayStation (via web browser).

Note that the Mobile Only plan works exclusively on smartphones and tablets. To watch on TVs or computers, you need a LIV Premium plan.

What is the maximum streaming quality on Sony LIV?

Sony LIV automatically adjusts the video resolution based on your internet speed and plan type.

  • Mobile Only plan: Streams up to 720p HD quality.
  • LIV Premium plans: Support 1080p Full HD and up to 4K Ultra HD playback on compatible devices.
  • Audio quality: Up to Dolby Atmos on LIV Premium plans for titles that support it.

Does Sony LIV support offline downloads?

Yes. All subscription plans allow you to download movies, episodes, and shows through the Sony LIV app on mobile devices. Downloads can be accessed offline for a limited period and automatically refresh when you reconnect to the internet. Offline downloads are not available on web browsers or Smart TVs.

Does Sony LIV include advertisements?

Yes, but it depends on your plan and content type.

  • Mobile Only and Premium plans are ad-free for most on-demand titles.
  • Sports and live events will include commercials during matches.
  • Interactive shows and live reality events may also contain mid-roll ads.

In general, the on-demand library is ad-free, while live streams may still include sponsored breaks.

Can I watch live TV channels on Sony LIV?

Yes. Sony LIV streams live channels from Sony’s entertainment network, including Sony Entertainment Television (SET), Sony SAB, and Sony BBC Earth. You can watch new episodes live or on-demand right after they air on television.

How many people can watch Sony LIV at the same time?

  • Mobile Only: 1 device at a time.
  • LIV Premium Monthly: 1 device at a time.
  • LIV Premium Yearly: Up to 2 devices simultaneously.

Every account supports up to 5 user profiles, so different family members can maintain personalized watchlists and preferences.

What languages does Sony LIV support?

Sony LIV offers content in multiple languages including Hindi, Tamil, Telugu, Malayalam, Kannada, Marathi, Bengali, Gujarati, and English. Many popular shows and movies include subtitles and dubbed versions for regional viewers.

Can I cancel my Sony LIV subscription anytime?

Yes. You can cancel your subscription at any time by visiting the “My Account” section on the website or in the app. If you subscribed via Google Play, Apple App Store, or a telecom partner like Jio or Vi, you’ll need to cancel through their respective subscription settings. After cancellation, you can continue watching until your current billing cycle ends.

Does Sony LIV offer parental controls?

Yes. Sony LIV allows parents to manage what their children can watch by enabling Kids Mode and setting up a PIN lock for mature content. The Kids section features age-appropriate series, cartoons, and movies for younger audiences.

What should I do if streaming isn’t working properly?

If playback is slow or buffering, try these steps:

  1. Check that your internet connection is stable (5 Mbps for HD, 15 Mbps for 4K recommended).
  2. Restart your device or clear the app cache.
  3. Make sure you’re using the latest version of the Sony LIV app.
  4. Switch between Wi-Fi and mobile data if buffering continues.

How can I contact Sony LIV customer support?

You can reach Sony LIV’s support team through these options:

  • In-App Help & Support: Go to your profile and tap Help & Support.
  • Website Support: Visit the official Help page and submit a request.
  • Social Media: You can reach out to the official Sony LIV handles on platforms like Twitter and Facebook for quick assistance.

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