Citytv+ Frequently Asked Questions and Answers

Here’s everything you need to know about Citytv+, Canada’s premium streaming destination offering live TV channels and thousands of hours of on-demand entertainment from your favourite networks — all in one convenient platform.

What is Citytv+?

Citytv+ is a Canadian subscription streaming service operated by Rogers Media that brings together live television channels and on-demand programming from leading entertainment networks. The platform includes premium content from Citytv, Bravo, Discovery, Food Network, HGTV, FX, FXX, Investigation Discovery (ID), Magnolia Network, OWN, Animal Planet, TLC, MotorTrend, Discovery Science, and more.

How can I watch Citytv+?

You can watch Citytv+ programming in several convenient ways:

• Visit the official website Citytvplus.ca
• Use the Citytv+ app on iOS or Android
• Watch on compatible smart TVs, including Samsung Smart TVs, Apple TV, Amazon Fire TV, and Android TV devices

Simply download the app, sign in with your Citytv+ account, and start streaming live and on-demand content instantly.

Where is Citytv+ available?

Citytv+ is available exclusively in Canada. All live and on-demand content is geo-restricted to Canadian viewers due to regional broadcasting rights.

Does Citytv+ offer a free trial?

Yes, Citytv+ offers a 7-day free trial to all new subscribers. This allows you to browse and stream live channels, explore the on-demand catalog, and decide if the service fits your entertainment needs before subscribing. You can cancel anytime during the trial without being charged.

What channels are included with a Citytv+ subscription?

A Citytv+ subscription gives you access to a wide range of live and on-demand networks across multiple genres:

• Entertainment & Drama: Citytv, Bravo, FX, FXX
• Lifestyle & Home: HGTV, Magnolia Network, OWN, TLC
• Food & Cooking: Food Network, Cooking Channel
• Science & Discovery: Discovery Channel, Discovery Science, Animal Planet, Investigation Discovery (ID), MotorTrend
• News & Multicultural: CityNews 24/7, OMNI Television

What are the Citytv+ subscription plans?

Citytv+ offers three flexible subscription options to fit your viewing needs:

1. Monthly Plan
Enjoy full access to live channels and on-demand content from Citytv, Bravo, HGTV, Food Network, Discovery, FX, and more. Includes a 7-day free trial and can be canceled anytime.

2. Annual Plan
Get 12 months for the price of 10 with the annual subscription. Includes the same access to all Citytv+ channels and thousands of hours of on-demand entertainment.

3. Sportsnet+ Bundle
A combined plan offering Citytv+ and Sportsnet+ Standard in one subscription. Watch top shows, live news, and sports action from NHL, MLB, NBA, UFC, and more — all in one place.

What shows can I watch on Citytv+ in Canada?

Citytv+ offers thousands of hours of programming from top Canadian and international networks. Popular titles include:

From Citytv: Law & Order, Chicago Fire, Hudson & Rex, The Bachelor, La Brea, and Canada’s Got Talent.
From Bravo: The Real Housewives franchise, The Valley, Below Deck, Watch What Happens Live with Andy Cohen.
From HGTV: Celebrity IOU, Rock the Block, Home Town, House Hunters, and Love It or List It.
From Food Network: Chopped, Tournament of Champions, Guy’s Grocery Games, Beat Bobby Flay.
From Discovery: Gold Rush, Expedition X, Deadliest Catch, and Naked & Afraid.

What devices are supported by Citytv+?

Citytv+ supports a wide range of devices for easy viewing on your preferred screen:

Smart TVs

• Samsung Smart TVs (2017 and newer)
• LG Smart TVs
• Android TV and Google TV

Streaming Devices

• Apple TV (4th Generation or newer)
• Amazon Fire TV and Firestick
• Roku
• Chromecast

Mobile Devices

• iPhone and iPad (iOS 13+)
• Android smartphones and tablets (Android 8.0+)

Web Browsers

• Chrome, Firefox, Safari, Edge (Windows or macOS)

Can I watch Citytv+ on the app if I subscribed through Prime Video?

If you subscribed to Citytv+ as a Prime Video Channel, your subscription is managed directly through Amazon Prime Video. This means you’ll need to continue watching Citytv+ through the Prime Video platform. Access through the Citytv+ app or website requires a separate Citytv+ account and subscription.

Can I cancel my Citytv+ subscription anytime?

Yes. Citytv+ offers complete flexibility — you can cancel your subscription at any time without penalties. If you cancel during your free trial, you won’t be charged. After subscribing, your access remains active until the end of your current billing cycle.

Does Citytv+ offer live TV and on-demand streaming?

Yes, Citytv+ includes both live TV channels and on-demand streaming. Subscribers can watch their favourite networks live as they air, or catch up on missed episodes and exclusive on-demand shows at any time.

Does Citytv+ support HD or 4K streaming?

Citytv+ streams most of its content in HD (1080p) quality for supported devices with a strong internet connection. Select programs may be available in 4K Ultra HD depending on the network and device compatibility.

Does Citytv+ have parental controls?

Yes. Citytv+ includes parental control options based on Canadian content ratings. Parents can restrict mature content (14+ or 18+) by adjusting settings within the app or device interface to ensure a family-friendly experience.

Is closed captioning available on Citytv+?

Yes. Most Citytv+ programs offer English closed captions, and some also include French-language subtitles where available. This feature can be turned on or off in the playback settings.

How do I contact Citytv+ support?

If you experience technical issues, billing questions, or account problems, visit the Citytv+ Help Centre on the official website. There you’ll find detailed troubleshooting guides, FAQs, and a contact form to reach Rogers Media’s customer support team.

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